Wednesday, August 14, 2013

Domino's New Tagline - Eons later, your pizza will be delivered to you.

What do you expect when you order a pizza? A good pizza which you want to enjoy in front of your TV. Well, I wanted just that but sadly, that didn't happen. Thanks to Domino's.

I ordered a pizza yesterday noon from Domino's Essex Street, Hackensack and I got the confirmation mail at 2:17 PM Eastern Time (see image below). 

Order placed at 2:17 PM

Then I waited till 3:00 PM and checked Domino's online tracker, which was showing that my Pizza was ready and Erik was double checking it for quality at 2:29 PM. Fair enough, I thought I'll be receiving my Pizza anytime now. To tell you, drive from local Domino's store to my house is just 10-15 minutes. Anyways I waited patiently and my husband called them, their reply was - Just 10-15 minutes away.

Till 3:27 PM, online tracker was showing Pizza was doubled checked for quality at 2:29 PM

My husband called again at 3:35 PM to cancel the order and reply was - It's out for delivery and you will get it in 10-15 minutes. By that time, I had no urge to have Pizza and it was way past my lunch time. You all will agree that I was very patient. I thought, may be there is some serious problem at the store, after all they are humans too. And, as my pizza was out for delivery at 3:34 PM, I will be getting it in minutes now, albeit, 1 hour 30 minutes late.

At 4:01 PM, online tracker was showing Pizza is out for delivery at 3:34 PM

Even after the Pizza being out for delivery at 3:34, I received it at 4:08 PM. The drive which takes 10-15 minutes took nearly 40 minutes. I asked the delivery man, why the delivery is nearly 2 hours late and his reply was - 'There is only one man for delivery and I can't help it.' He was polite but not sorry. I paid him what was due. So, now you will understand why I said, Eons later. Which store takes 2 hours to deliver one pizza, that too, in the middle of the weekday when there are not much orders? No prize for guessing - Domino's!

We had issues with this store earlier as well, the delivery man started shouting on my husband. We wrote to Domino's and they apologized. I am really fond of their Pan Pizza but I am sorry, I don't have anymore patience to wait as long as 2 hours for a pizza, that too without any apology for being late. The person to whom my husband talked was neither sorry, nor polite.

Instead of spending money on advertising the product, Domino's should consider hiring enough people to manage the store and train them to do their job efficiently. As far as I am concerned, I am done with Domino's. 

Sunday, August 11, 2013

The Racketeer - John Grisham

When you read the words, 'It's Payback Time' on the cover of book, you know it's all about revenge but you have to read 26 chapters before there is a mention of it. For the first 25 chapters, you read it like a story with no twist, no turns, no thrill. You feel like reading a saga, which goes on and on. Honestly, nothing excites you and some might ask, 'where is the thrill?' It's like you watch a 2 hour movie and for 1 hour 30 minutes, the hero sleeps, works and eats; No, he doesn't even have a date with  the heroine. 

Even after that, there are no twists but you realize something is cooking and that something is pretty HUGE. A  corrupt Federal Judge is murdered along with his secretary and a lawyer is serving 10 years for a crime he didn't commit. Malcom Bannister, the lawyer, is the man seeking revenge. He is  patient, he is intelligent and he uses FBI to settle scores. How cool is that!

The last few chapters unfolds the big scheme and how it is implemented. I like this book, easy on narration and characters are likable. Read it on a lazy weekend and you won't regret it.

Recommendation - YES

Happy Reading, 

P.S. Don't forget to read the Author's Note, it's one of best I have ever read.