Wednesday, August 14, 2013

Domino's New Tagline - Eons later, your pizza will be delivered to you.

What do you expect when you order a pizza? A good pizza which you want to enjoy in front of your TV. Well, I wanted just that but sadly, that didn't happen. Thanks to Domino's.

I ordered a pizza yesterday noon from Domino's Essex Street, Hackensack and I got the confirmation mail at 2:17 PM Eastern Time (see image below). 

Order placed at 2:17 PM

Then I waited till 3:00 PM and checked Domino's online tracker, which was showing that my Pizza was ready and Erik was double checking it for quality at 2:29 PM. Fair enough, I thought I'll be receiving my Pizza anytime now. To tell you, drive from local Domino's store to my house is just 10-15 minutes. Anyways I waited patiently and my husband called them, their reply was - Just 10-15 minutes away.

Till 3:27 PM, online tracker was showing Pizza was doubled checked for quality at 2:29 PM

My husband called again at 3:35 PM to cancel the order and reply was - It's out for delivery and you will get it in 10-15 minutes. By that time, I had no urge to have Pizza and it was way past my lunch time. You all will agree that I was very patient. I thought, may be there is some serious problem at the store, after all they are humans too. And, as my pizza was out for delivery at 3:34 PM, I will be getting it in minutes now, albeit, 1 hour 30 minutes late.

At 4:01 PM, online tracker was showing Pizza is out for delivery at 3:34 PM

Even after the Pizza being out for delivery at 3:34, I received it at 4:08 PM. The drive which takes 10-15 minutes took nearly 40 minutes. I asked the delivery man, why the delivery is nearly 2 hours late and his reply was - 'There is only one man for delivery and I can't help it.' He was polite but not sorry. I paid him what was due. So, now you will understand why I said, Eons later. Which store takes 2 hours to deliver one pizza, that too, in the middle of the weekday when there are not much orders? No prize for guessing - Domino's!

We had issues with this store earlier as well, the delivery man started shouting on my husband. We wrote to Domino's and they apologized. I am really fond of their Pan Pizza but I am sorry, I don't have anymore patience to wait as long as 2 hours for a pizza, that too without any apology for being late. The person to whom my husband talked was neither sorry, nor polite.

Instead of spending money on advertising the product, Domino's should consider hiring enough people to manage the store and train them to do their job efficiently. As far as I am concerned, I am done with Domino's. 


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